Returns & Exchange

At Velvet Avenue, we want you to love every piece you purchase.
If you’re not completely satisfied, we’re happy to help with returns and exchanges.

🕒 Return Period

You may return your item(s) within 14 days of receiving your order.

📦 Condition of Items

Returned items must be:

• Unworn and unwashed
• In original packaging with tags attached
• Free from makeup, perfume, or damage

🔁 Exchanges

If you’d like to exchange for a different size or colour, please contact our support team before sending your item back.

💰 Refunds

Once we receive and inspect your return, refunds will be issued to your original payment method within 5–7 business days.

📬 How to Return

Email us at returns@velvetavenue.co.uk with your order number and reason for return.
Our team will provide return instructions and the return address.

✨ Velvet Avenue — Effortless Style, Exceptional Service.