FAQ

1. How can I place an order?
Simply browse our collections, select your size and colour, then click Add to Cart and proceed to checkout.

2. What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, and Klarna (where available).

3. How long does delivery take?
Standard UK delivery takes 3–5 working days. International orders may take 7–10 days depending on location.

4. Can I return or exchange an item?
Yes — you can return unworn items within 14 days of receiving your order. Please visit our Returns Policy page for full details.

5. How can I contact customer service?
You can reach us anytime at support@velvetavenue.co.uk or via the Contact Us page. We aim to reply within 24 hours.

✨ Still have questions?
We’re happy to help — contact our support team for personal assistance.